Shipping & returns

When your artwork ships

Dispatch means handing the package to the carrier. Carrier transit time is additional; business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. Please contact me before ordering if you have a deadline.

Online checkout currently supports United States delivery. Shipping and applicable tax are shown before payment. Originals and prints may arrive in separate packages; prints are produced and shipped by FinerWorks. Tracking is provided when your shipment is dispatched.

Any known longer lead time, including travel or production interruptions, will be shown before purchase. If an unexpected delay prevents shipment within the stated time, I will contact you with a revised date and the option to accept the delay or cancel the unshipped items for a full refund.

Returning an original

If an original is not right for you, request a return within 14 days of delivery. Email your order reference before sending anything back so I can provide the correct return address and packing instructions. Ship it within 14 days of return approval.

The artwork must be unaltered and undamaged. Pack it securely, preferably in its original packaging. For a change-of-mind return, you pay tracked, adequately insured return shipping. Original shipping charges are not refundable, and there is no restocking fee. These conditions do not limit your rights for defective, damaged, or incorrectly supplied work.

Prints, cancellations & commissions

Prints, including framed, matted, and sample prints, are made to order. Change-of-mind cancellation or return is not available once production starts, except where applicable law requires it. If you need to cancel, contact me promptly; I will check whether production has started. Damaged, defective, or incorrect prints are covered below.

Commission scope, price, timing, approval stages, and cancellation terms are agreed with you in writing before work begins. Purchases through Amazon or another external seller follow that seller’s terms.

Refunds

Approved refunds are issued within five business days after inspection of a returned work or approval of a damage claim. Your payment provider may take additional time to post the refund. Refunds normally use the original payment method; for a Bitcoin purchase, I will agree the refund amount and destination with you in writing before sending it.

Damage, defects & missing deliveries

Please contact me promptly, preferably within seven days of delivery, with your order reference and photos of the artwork, outer packaging, and shipping label. Keep the packaging until the issue is resolved. If a parcel appears lost, or you received the wrong item, contact me as soon as you notice.

I handle the carrier or print-lab claim and the cost of an agreed remedy. Depending on the work and the issue, that may mean a replacement print, repair by agreement, or a refund when replacement is unsuitable. Please do not send a damaged item back without instructions. The suggested seven-day reporting window does not remove any applicable consumer rights.